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Privacy Policy and Terms & Conditions

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Privacy Policy & SMS Terms & Conditions

1. Introduction

Tropical Sky Orthotics & Prosthetics (“we,” “our,” or “us”) is committed to protecting your privacy.
This Privacy Policy describes how we collect, use, and share your personal information, including
information collected as part of our SMS messaging services in compliance with applicable laws and
The Campaign Registry (TCR) requirements.

2. Information We Collect

We may collect the following personal information:

  • Name
  • Mobile phone number
  • Email address
  • Mailing address (if provided)
  • Communication preferences
  • Any other information you voluntarily provide through forms, website interactions, or communications

We may also automatically collect:

  • Device and browser information
  • IP address
  • Website usage data

3. How We Collect Consent (SMS Opt-In)

We collect prior express consent before sending SMS messages through:

  • Website forms with explicit opt-in checkboxes
  • Verbal or written consent (where documented)
  • Paper forms or digital intake forms

All opt-in methods clearly disclose:

  • That the user is consenting to receive SMS messages
  • The type of messages they will receive
  • That message frequency may vary
  • That message and data rates may apply

4. How We Use Your Information

We use personal information to:

  • Send transactional and/or promotional SMS messages (based on consent)
  • Provide services and respond to inquiries
  • Improve customer experience
  • Maintain compliance with legal and regulatory obligations

5. Sharing of Personal Information

We do not sell or rent personal information.

We may share personal information only with:

  • Trusted service providers (such as messaging platforms like RingCentral) for operational purposes
  • Legal authorities if required by law

SMS consent is not shared with third parties or affiliates.

6. SMS Messaging Disclosures

By opting into SMS communications, you agree to receive messages from us. These messages may include:

  • Appointment reminders
  • Service updates
  • Survey Feedback

7. Opt-Out Instructions

You may opt out of SMS messaging at any time:

  • Text STOP to cancel
  • After opting out, you will receive a final confirmation message and no further messages will be sent

For assistance:

8. Data Retention & Security

We retain personal information only as long as necessary required by HIPAA to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

We implement reasonable safeguards to protect your data.

9. User Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time

10. Terms and Conditions for SMS Messaging

By opting into our SMS program, you agree to the following:

  • Messaging frequency may vary
  • Message and data rates may apply
  • To opt out at any time, text STOP
  • For assistance, text HELP

11. Compliance Statement (TCR / A2P 10DLC)

We adhere to applicable messaging regulations, including:

  • The Telephone Consumer Protection Act (TCPA)
  • CTIA Messaging Principles and Best Practices
  • The Campaign Registry (TCR) requirements

We maintain records of consent and honor all opt-out requests promptly.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

13. Contact Information

Tropical Sky Orthotics & Prosthetics
Email: info@skyoandp.com
Phone: (844) 759-5462
Website: www.tropicalskyoandp.com